Support

Get help directly from within Competitor Watch using our built-in support ticket system.

Creating a Support Ticket

From the Support Page

Navigate to Support in your dashboard sidebar
Click New Ticket
Fill in the details:
- Subject — A brief description of your issue
- Category — Select the type of issue (see categories below)
- Priority — How urgent the issue is
- Description — Provide details about your issue or request
Click Submit

From AI Chat

You can also create a support ticket directly from the AI Chat. Describe your issue to the AI assistant and it will offer to create a ticket for you with the relevant details pre-filled.

Ticket Categories

| Category | When to Use | |----------|------------| | Technical | Something isn't working as expected | | Billing | Questions about your subscription or payments | | Feature Request | Suggest a new feature or improvement | | Bug Report | Report a bug or error | | Account | Account access, settings, or profile issues | | API | Questions about the API or integrations | | Other | Anything that doesn't fit the above categories |

Priority Levels

Low — General questions, no urgency
Normal — Standard issues that need attention
High — Important issues affecting your workflow
Urgent — Critical issues blocking your work

Tracking Your Tickets

View all your tickets on the Support page in your dashboard. Each ticket shows:

Current status
Priority level
Last update time
Number of responses

Click on a ticket to view the full conversation and add responses.

Ticket Statuses

| Status | Meaning | |--------|---------| | Open | Ticket has been submitted and is awaiting review | | In Progress | Our team is actively working on your issue | | Waiting on Customer | We've responded and are waiting for your reply | | Resolved | The issue has been resolved | | Closed | The ticket is closed |

Response Times

We aim to respond to all tickets within 24 hours during business days. Urgent tickets are prioritized and typically receive a faster response.